MAINTENANCE SERVICE COVER

A full parts and labour warranty is offered for the first 12 months, after which you may wish to take out our Maintenance Service Cover. Alternatively you may wish to pay on a call out basis, whereby parts will be charged at manufacturers list price plus our labour costs as and when required.

Maintenance Service Cover includes all required parts and labour.

Our service control desk is open from 9.00am to 5.30pm Monday to Thursday and from 9.00am to 5.00pm on Fridays.

If you encounter a fault with your equipment please call our Service Desk on 020 8450 8070 your call will be logged and passed on to one of our service engineers. We aim to respond to all service calls within four hours and all of our engineers have attended the machine manufacturers training courses and carry sufficient spare parts to be able to rectify the fault on the first visit in 90% of all calls.

Regular preventative maintenance is an integral part of Maintenance Service Cover.

Following a customer survey 70% of service calls were found to be water related, we researched the problems caused by the hardness of London water. As a result, we offer filters manufactured by Brita which can be fitted to the majority of our machines. By helping to prevent the formation of scale they will substantially reduce energy costs, and maintenance calls along with greatly improving the quality of drinks - especially tea. Filters can be fitted and exchanged as part of the preventative maintenance schedule. The cost of replacement filters, billed separately is £85.00 per cartridge. Applies to Hot and Hot and Cold drinks vending machines only.

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